The Hardie Motor Group has have been recognised by Peugeot UK for passing the Foundation Phase or ‘ACE Accreditation’, as part of an international programme from the PSA Group.
Peugeot UK recognised both Hardie branches in Larbert and Stirling, as passing the Foundation Phase of ‘ACE Accreditation’ in light of improvements made to their Aftersales divisions.
To achieve the accreditation, the management team worked alongside Aftersales experts from Peugeot UK. This was on a nine-month consultancy, coaching and training programme, to maximise key opportunities within their service departments.
The programme covered everything from customer parking and onsite facilities, such as Wi-Fi availability and refreshments, as well as working in detail with the service team to optimise the standard of their reception and workshop processes. The aim being to ensure customers receive the best possible experience and value for money when visiting the Peugeot dealership.
ACE Accreditation is a UK initiative that Peugeot UK started in 2015. Driven by an international programme from the PSA Group, this initiative from Peugeot UK ensures a high standard of Aftersales services are delivered to customers via their entire network of dealers.